FAQ
We are an Online Clothing Store of REPLICAS of Kits – Jerseys – Tracksuits – Shoes and much more, of many Famous Brands such as NBA, NFL, F1 & Moto GP Football Teams and many other Sports Items.
So, what are you still doing here? Take a tour of our shop!
If for any reason you need to contact us, whether it is a question, concern, frustration or a shipping problem
The hours of our team
Monday-Friday 9: 00-18: 00 PM
Saturday 9: 00-18: 00 PM
Sunday: CLOSED
Holidays: CLOSED
Leave us a message via Email. For a quicker response, be sure to include your name and address or your customer ID or order number in the body of your message so we can help you as quickly as possible.
WhatsApp: +994775218269
(WE DO NOT ANSWER CALLS)
Instagram: @azeekshop
E-mail: contact@azeekshop.com
Where else can I buyAzeekShop products?
- Contact us on WhatsApp at +994775218269
- (We do not answer calls).
Send a Screen-Photo or write in detail which product you are interested in with all the necessary Customizations and Additional if required.
If the requested product is available we will make a bank transfer or PayPal payment with you and we will start with the processing of the order.
The shipment code will be sent in private on WhatsApp with a link to check the tracking of the package.
For any question or doubt you will have our Whatsapp number available for any info.
- My tracking says my order has been delivered but I haven’t received it – what should I do?
Don’t worry, we will take care of your case!
Contact us by
Email contact@azeekshop.com
“Tracking says my order has been delivered but I haven’t received it”
We will resolve your problem as quickly as possible.
- The item I want is out of stock, how can I get it?
It is very simple. Send a screen-photo of the SOLD OUT product in the Store to ours
Email contact@azeekshop.com message.
“WAITING FOR AVAILABILITY”.
We will get back to you within 5 business hours. You will be updated via Email or Whatsapp of the availability or not of the product in the Store.
- Can I view the prices in my local currency?
We offer our customers the ability to view prices in a variety of currencies while browsing and purchasing through our site. Selectable currencies include AUD, USD, GBP, CAD, EURO and NZD. When a currency is selected, the price is shown in the chosen currency based on the most recent exchange rate.
- How to maintain your jersey?
1. Many of the details of the shirts and shorts are hot stamped, so we recommend that you wash them by hand, as washing in the washing machine could damage the print, this applies to all sports jerseys.
2. Please do not wash the printed or stamped area too hard and avoid exposing the jerseys to the sun for too long.
3. In the very rare case that the print comes off, please lay the shirt on a flat surface, cover the letters and numbers with a non-stick plastic cloth or stencil, iron at 150 ° C in 7-8 seconds, if not works, iron again.
ATTENTION: please do not iron the print directly.
- When will my order be shipped?
All orders will be processed and shipped within 2-5 days maximum from the sending of the order, excluding cases of Missing Sizes or Finished Products , in that case we will contact you as soon as possible to resolve as soon as possible and ship the selected items.
- How long will it take to ship and deliver my order?
Your order will arrive in 11-19 working days Max depending on the country you are in.
- How can I track my order?
You can find the tracking information in the order confirmation email we will send at the time of shipment. Or through the dedicated option on our website to track your parcel, where
just enter the shipping code to have your tracking in real time.
- What should I do if an item is missing or if I have received a faulty-incorrect item upon delivery?
Accept our apologies if your order was not processed correctly.
Just email us
contact@azeekshop.com
, for a quicker response, please make sure to include your name and address, or your customer ID or order number in the body of the message so that we can help you as quickly as possible , we will do our best to correct your order as efficiently as possible. If the item is found to be eligible for Our processing error, We will return the requested product at no additional cost.
- Do you charge any taxes at check-out?
We do not charge taxes at the t
ime of check-out .
- Are the goods restricted in my country?
All countries regulate the quantities and varieties of items that can be imported. Sportswear is generally not considered a restricted, even if not original, item.
- Can I be exposed to customs fees when shipping one or more items to my country?
1 Option; There will be no customs charges, as they are included in the price of the item and we take care of paying them in advance.
2 Option; In 98% of cases you will NOT be exposed to customs taxes. But in the event that the local customs officials assess the additional tax before allowing the item to enter your country (generally speaking of very low tax figures from 2-10 € Max), then in that case there will be usually two ways of charging, which will be prepared according to the country where you are:
- The courier will pay these fees in advance where they will then be collected and charged to you upon delivery of the order.
- The Service responsible for customs taxes, will send a message to your email with the total amount of taxes that can be paid through their indications. Usually through a site that will link you in the body of the message that will report to the shipping company to which the delivery of your order has been entrusted.
NOTES: You are responsible for ALL customs fees, including duties, taxes, brokerage fees and any other fees, assessed at the border prior to delivery.
- How soon will I be able to return my order, and what responsibilities do I have to bear?
Within 14 days from the delivery date. The shipping cost will be charged to the customer only initially.
Once your return has been accepted and shipped to our destination address, you will be refunded 100% of the cost of the product.
The products to be returned must be sent to the following address:
Address: (For Privacy Contact Us to Get Our Return Address)
- What are the conditions I have to meet to be eligible for the Return?
Products eligible for Return:
- The products have been purchased no more than 14 days ago
- The product is not used or damaged
- The products are in their original packaging
Products not eligible for Return:
- Products supplied according to specifications or customization indicated.
- Products supplied which by nature are non-returnable, for example products that deteriorate rapidly or have expired.
- Products supplied that are not returnable for hygienic and sanitary reasons, opened after delivery.
- Products supplied which, after delivery, are by nature inseparable from others.
- We reserve the right to refuse returns of products that do not meet the return conditions above our sole discretion.
NOTES: We cannot be held responsible for products returned lost or damaged in shipping. Therefore, we suggest using a tracked and insured shipping service. We are unable to provide a refund without having received the products or without proof of shipment of the products.
- The cost of shipping for the Return to whom is it in charge?
The shipping cost will be charged to the customer. Once your return has been accepted and shipped to our destination address, you will be refunded 100% of the cost of the product.
- What are the processing times to receive the refund?
You can expect to receive your refund within 2 business days of the return shipment being delivered. You will be contacted by email informing you on the correct arrival of the package and the start of the refund on your bank account or PayPal according to the customer’s preference.
How can I make changes to my order?
If you send an email to
contact@azeekshop.com
within 1 hour of placing your order and tell our assistants your order number and the changes you need to make, they will do their best to make it happen. Note: We cannot guarantee that we will be able to make changes, but the quicker you can get in touch with us, the better the chances we have! Unfortunately we cannot add products to your order, but we can change the delivery address or the sizes if your order has not already been shipped. What are you still doing here? Soon! Send an email!
Can I split or combine my current order so that the items are shipped separately?
Unfortunately we cannot split or combine orders for you as our system does not allow this. Our Warehouse Artisans aim to ship your order as soon as possible!
Can I modify / cancel my order after it has been placed?
We accept cancellation within 2 hours from the time of purchase of the Order, after 2 hours you will no longer be able to change the orders placed.
